Support & Help
Find an answer below, or send us a message if something is not working.
Support development
The extension and local demo viewer are free. A one-time Supporter Tier purchase adds a badge and more weekly AI tokens. Free accounts get five tokens a week; each supporter level adds five. AI features are optional and have weekly and per-match limits.
View Supporter TierSupporter Tier
One-time payment. No subscription.
Supporter Tier
€2.00 / levelOne-time payment for a badge and more weekly AI tokens
The badge appears in supported FACEIT views for other FACEIT Extender users. Your purchase also raises your weekly AI token allowance.
- Supporter badge next to your ELO in every match room & lobby
- More AI coach tokens for the free local CS2 demo viewer (free players get 5 per week)
- 5 AI tokens per week for each level you buy
- Weekly tokens reset every Monday (UTC) and do not roll over; per-match limits apply
- Coach answers can link to the rounds used as evidence
- Supports ongoing development
Already supported and lost your code?
Go to your accountAnother way to help, for free
Play a quick minigame
Sponsored · TradeIt.gg
A free minigame from our partner TradeIt.gg. It is optional, and it helps support FACEIT Extender when you play.
Pressing Play loads the game from games.tapit.gg. TradeIt.gg may set its own cookies and receive your IP address and browser details, under its own policies. We send it our referral code, not your FACEIT account. It may limit access by age or region. See our Privacy Policy and Terms.
Built with the community
Ask a question, suggest an improvement, or share what you’ve learned. Choose where you want the conversation to happen.
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A dedicated home for questions, feature ideas, bug reports, and demo review discussions.
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Join Methods Digital and head to the FACEIT Extender channels to talk with other players.
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Where do my posts and replies appear?
Reddit: find your posts and comments in your Reddit profile. Check Reddit notifications for replies.
Discord: your message stays in the channel or thread where you posted it. Check Discord mentions and reply notifications, depending on your notification settings.
Website support: messages sent while signed in appear in My tickets. Reddit and Discord conversations are separate and do not appear in your website account.
Account, payment, or claim-code question? Use private support. Keep personal details out of public posts.
Get in Touch
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Frequently Asked Questions
Find answers to common questions about FACEIT Extender
How does the smurf detection work?
Our smurf detection uses advanced algorithms that analyze player behavior patterns, account age, performance metrics, and other indicators to calculate the probability of a player being a smurf. The system considers factors like account creation date, performance consistency, and behavioral patterns.
Is FACEIT Extender safe to use?
Most core features read publicly available FACEIT data locally in your browser and do not touch your gameplay. The optional AI Match Briefing sends your public nickname and player id (checked against FACEIT's public Data API) plus a statistics-only dossier to our API — it never reads your FACEIT session token, cookies, or password. We do not sell personal information or use it for advertising. Some optional features — such as Ultrablocker, automatic reporting and auto-accept/connect — act on your behalf and may conflict with FACEIT's Terms of Service and Code of Conduct; these are opt-in and used entirely at your own risk. Please review our Privacy Policy and Terms of Service before enabling them.
Does the extension work on all FACEIT pages?
The extension works on most FACEIT pages including match rooms, player profiles, lobbies, and leaderboards. Some features may be limited on certain pages due to FACEIT's page structure.
How do I report a bug or request a feature?
You can report bugs or request features using the contact form on this page, or by sending us an email at info@methods.me.
Is the extension free to use?
The core browser extension and local demo viewer are free. Recorded evidence and round playback are free too. The optional one-time Supporter Tier adds supporter perks and more weekly tokens for advanced AI coaching; each generated answer spends one token.
Does the demo viewer upload my files?
No. The viewer parses the demo files locally and keeps the files and full parsed matches in your browser storage. If you choose to ask the AI coach, your question and a small selection of recorded round evidence are encrypted and sent to the API; the demo file itself is never uploaded.
How often is the extension updated?
We regularly update the extension to add new features, improve performance, and fix bugs. Updates are typically released every few weeks based on user feedback and FACEIT platform changes.
Guides and links
Installation, feature details, and privacy information.
Something still not working?
Email us with the page and browser where the problem happened.
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